Turbocharge your B2B Customer Experience
Transform your Manufacturing, B2B Product or Wholesale business with a customer experience that rivals B2C.
Why attend this event?
Technology experts
Meet experts who have been helping companies transform and digitize customer and partner processes for years.
Customer Stories
Learn from experiences of customers who have been on this road for many years already, their challenges, bumpy rides, successes and drive for change.
Learn & Network
Meet your peers from the industry, learn from their experiences and goals and make sure you collect the take-aways for your organization.
Behavioral shifts in Customer & Partner experience for Manufacturing & Product companies
- High Expectations for Digital Interactions
- Demand for Personalized Experiences
- Desire for Self-Service Options
- Need for Speed & Efficiency
- Rising Expectations for Omnichannel Experiences
- Emphasis on Sustainable & Ethical Practices
- Growing Importance of Social Proof & Reviews
- Demand for Enhanced Post-Sales & support Services
About the event
Join us at De Krachtcentrale in Huizen for an event about improving your B2B customer experience for Manufacturers, B2B Product, and Wholesale companies.
Hear from our customers Navico and OneXillium about their journey and learn how you can apply it to your business. Manufacturing, B2B product and Wholesale companies are under increased pressure to deliver digital customer experiences that match the experience on the best B2C platforms. Leverage Salesforce technology to deliver an efficient, personalized digital journey that delights your customers and empowers your team.
Organized by
Itinerary
Welcome and Introductions
Hans Neele | BRITE
Objective for the day
10:00
Customer story: Navico Group
Stephanie Roller | Navico
How Navico started their journey with digitalization of order and services processes with partners and dealers and where they are now.
10:20
Industry Point of View
Hans Neele | BRITE
How to leverage technology to meet changing customer expectations in B2B.
10:50
Coffee break
11:15
Customer Story: OneXillium
Johan Peereboom | OneXillium
How OneXillium managed to transition from Managed Print Services provider to Secure Digital Process experts with the digitization of their processes and systems.
11:30
Wrap-up
Conclusions and Q&A
12:00
Lunch
Network with peers and experts
12:30
Our speakers
Stephanie Roller
Navico Group – Manufacturer
Stephanie is EMEA Inside Sales Manager and responsible for Salesforce at Navico Group. She leads an international group of Inside Sales managers and is one of the drivers behind the development of the Salesforce Platform into a digital customer experience layer in use by Navico customers and internal team members.
Johan Peereboom
OneXillium – B2B Product
Johan is Sales Director and co-responsible for the transition from Managed Print Services provider to Secure Digital Process experts. Learn how their customer experience platform delivered increased adoption of the webshop (5x), administration efficiency (80%) and sales productivity (67%).
Hans Neele
BRITE – Industry specialist
Hans is Managing Partner at BRITE and has 20 years experience in B2B Digital Transformations. Hans has build a career on using technology to drive customer experience and empowering internal teams.
